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Refund & Cancellation Policy

For Coaching, Consulting, Digital Products, and GPT/AI Tools

Last Updated: 12/12/2025

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1. Introduction

This Refund & Cancellation Policy outlines how we handles refunds, cancellations, and rescheduling for coaching services, consulting services, digital products, courses, and GPT/AI-based products.

By purchasing or using our Services, you agree to the terms listed below.

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2. Coaching & Consulting Services

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2.1 No Refund Policy

All coaching and consulting fees are *non-refundable*. This includes:

  • 1:1 coaching sessions

  • Group coaching

  • Consulting packages

  • Strategy calls

  • Retainers

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2.2 Session Rescheduling

  • Clients may reschedule a session *at least 24 hours in advance*.

  • Sessions missed or cancelled with less than 24 hours’ notice are considered *forfeited*.

  • No refunds or credits are provided for missed sessions.

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2.3 Program Commitment

For multi-week or multi-month coaching programs:

  • Payments are binding.

  • Early termination does not qualify for refunds.

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3. Digital Products (Templates, Courses, Prompt Packs, GPT Tools)

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3.1 All Sales Are Final

Due to the instant and irrevocable nature of digital downloads and AI tools, *no refunds* are provided for:

  • Courses

  • Templates

  • Prompt packs

  • GPT tools

  • E-books

  • Digital downloads

  • Membership content

 

3.2 Duplicate Purchases

If you accidentally purchase the same product more than once, contact us at ceo@oneintheuniverse.in. We will verify the duplication and may issue a refund.

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4. GPT/AI Product Purchases

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4.1 Non-Refundable

All AI-based tools, GPT products, and AI automation systems are non-refundable.

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4.2 Tool Access Issues

If you experience a technical issue:

  • We will assist in troubleshooting.

  • Refunds will *not* be issued if the issue is caused by third-party platforms (e.g., OpenAI outages, API updates, browser issues).

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5. Payment Plans

If you join a program or purchase a product using a payment plan:

  • All installments must be completed.

  • Failure to complete payment may result in removal from programs or revocation of product access.

  • Payment plan agreements cannot be canceled once initiated.

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6. Cancelling Subscriptions or Memberships

If you purchase a subscription-based service:

  • You may cancel anytime before the next billing cycle.

  • Previously paid subscription fees are *non-refundable*.

  • Cancellation stops *future* charges, not past ones.

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7. Exceptions

Refunds may be granted only in the following rare cases:

  • Duplicate payments

  • Incorrect billing amounts

  • Technical errors preventing access even after troubleshooting

All exceptions are at the sole discretion of Venkat Murthy.

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8. How to Request a Refund (If Eligible)

Email: ceo@oneintheuniverse.in
Include:

  • Name

  • Email used at purchase

  • Order number

  • Reason for request

We aim to respond within 5–7 business days.

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9. Changes to This Policy

We may update this Refund & Cancellation Policy at any time. Continued use of our Services indicates acceptance of the updated policy.

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10. Contact Information

For questions or refund-related requests:

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Venkat Murthy
Email: ceo@oneintheuniverse.in
Website: venkatmurthy.in

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By purchasing our Services, you acknowledge that you have read and agreed to this Refund & Cancellation Policy.

What to include in the Refund Policy

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